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While organizations that produce goods can point to the total finished number of products as evidence, it's notoriously difficult to measure the service sector's productivity.
As a result, when you're not sure where you're beginning, it's difficult to know where to end up. Nevertheless, there are key areas analysts should examine to determine a sector's productivity.
Quality Versus Quantity One reason that increasing productivity in the service sector is difficult is that raising the number of customers helped doesn't necessarily increase the quality of service they're provided.
In fact, the opposite may be true; customers who feel they've been rushed through or given generic service may be unlikely to return.
It may also be unsafe; in the health care industry, for example, nurses are judged based not just on the quantity of patients they help, but on the quality, as well. As a result, if increasing productivity is not in the best interests of the customer, there's little incentive to improve it.
Measurement Difficulties Because measuring productivity is so difficult in the service sector, it's difficult to know how much productivity has increased. For example, imagine a retail salesperson who is helping a client select a new fall wardrobe.
The client may spend well over a thousand dollars on three items in an hour's time. Determining the productivity of each worker is difficult, because the metric could be total dollars sold, total number of inventory moved, total number of full-price items moved or total number of satisfied customers.
Efficiency and Productivity One way a non-service sector company can increase productivity is by producing more goods with the same -- or smaller -- amount of input.
However, in the service sector, it's not always possible to increase output given the same number of input, because the input is usually people. In other words, while a goods-producing business may be able to use its resources more efficiently, a service sector business can't usually decrease its assets -- people -- without negatively affecting productivity.
Improving Service Sector Productivity Because productivity in the service sector is difficult to measure and improve, it's wise to discuss ways to improve productivity with employees and possibly clients.
Poor productivity may be a result of low morale or outdated technology. Providing quality service while maximizing efficiency by helping the highest number of clients possible and keeping them satisfied at the same time is the best determinant of an efficient and productive organization.Fulfillment by Amazon (FBA) is a service we offer sellers that lets them store their products in Amazon's fulfillment centers, and we directly pack, ship, and provide customer service for these products.
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