Emotional intelligence in business communication

This book succinctly explains how to deal with emotions creatively and employ our intelligence in a beneficial way. This book gives abundant, practical findings and insights. Covey Author of The 7 Habits of Highly Effective People "Emotional intelligence is an extremely important skill for personal and professional success. This book is excellent and the learning included in the free online test is cutting-edge.

Emotional intelligence in business communication

But here, suddenly, was a new way of thinking about the ingredients of life success. I was electrified by the notion, which I made the title of this book in Like Mayer and Salovey, I used the phrase to synthesize a broad range of scientific findings, drawing together what had been separate strands of research — reviewing not only their theory but a wide variety of other exciting scientific developments, such as the first fruits of the nascent field of affective neuroscience, which explores how emotions are regulated in the brain.

I remember having the thought, just before this book was published ten years ago, that if one day I overheard a conversation in which two strangers used the phrase emotional intelligence and both understood what it meant, I would have succeeded in spreading the concept more widely into the culture.

Little did I know. I once found a quip about EQ printed on a shampoo bottle in my hotel room. And the concept has spread to the far corners of our planet. Even so, I prefer EI as the English abbreviation for emotional intelligence.

My e-mail inbox often contains queries, from, for example, a doctoral student in Bulgaria, a school teacher in Poland, a college student in Indonesia, a business consultant in South Africa, a management expert in the Sultanate of Oman, an executive in Shanghai.

Back in I was able to find only a handful of such programs teaching emotional intelligence skills to children. Now, a decade later, tens of thousands of schools worldwide offer children SEL.

In the United States many districts and even entire states currently make SEL curriculum requirement, mandating that just as students must attain a certain level of competence in math and language, so too should they master these essential skills for living.

In Illinois, for instance, specific learning standards in SEL abilities have been established for every grade from kindergarten through the last year of high school.

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To give just one example of a remarkably detailed and comprehensive curriculum, in the early elementary years students should learn to recognize and accurately label their emotions and how they lead them to act. By the late elementary years lessons in empathy should make children able to identify the nonverbal clues to how someone else feels; in junior high they should be able to analyze what creates stress for them or what motivates their best performance.

And in high school the SEL skills include listening and talking in ways that resolve conflicts instead of escalating them and negotiating for win-win solutions. In Europe, the U. Has led the way, but more than a dozen other countries have schools that embrace EI, as do Australia and New Zealand, and here and there countries in Latin America and Africa.

In some states and nations, SEL has become the organizing umbrella under which are gathered programs in character education, violence prevention, antibullying, drug prevention and school discipline.

Now the case can be made scientifically: This is the big news contained in a recently completed meta-analysis of evaluation studies of SEL programs for children from preschoolers through high school.

The massive survey was conducted by Roger Weissberg, who directs the Collaborative for Academic, Social and Emotional Learning at the University of Illinois at Chicago — the organization that has led the way in bringing SEL into schools worldwide.

The data show that SEL programs yielded a strong benefit in academic accomplishment, as demonstrated in achievement test results and grade-point averages. In participating schools, up to 50 percent of children showed improved achievement scores and up to 38 percent improved their grade-point averages.

Emotional intelligence in business communication

SEL programs also made schools safer: At the same time, attendance rates rose, while 63 percent of students demonstrated significantly more positive behavior. In the world of social science research, these remarkable results for any program promoting behavioral change, SEL had delivered on its promise.

“This book can drastically change the way you think about success...read it twice.”

Now the first preliminary scientific evidence for that notion has arrived. Mark Greenberg of Pennsylvania State University. A codeveloper of the PATHS curriculum in SEL, reports not only that the program for elementary school students boasts academic achievement but, even more significantly, that much of the increased learning can be attributed to improvements in attention and working memory, key functions of the prefrontal cortex.In , in my role as a science reporter at The New York Times, I chanced upon an article in a small academic journal by two psychologists, John Mayer, now at the University of New Hampshire, and Yale’s Peter Salovey.

Mayer and Salovey offered the first formulation of a concept they called “emotional intelligence.”. The following includes a brief overview of the 5 main components (as stated by Daniel Goleman) of Emotional regardbouddhiste.com main identifying characteristics of Emotional Maturity are made possible by the Emotional Intelligence component.

Dec 29,  · Emotional Restraint: Self-control is a critical part of emotional intelligence. You need to understand how you feel before you react in . Aug 24,  · Emotional Agility. Leadership Harvard Business Review Emotional Intelligence Collection (4 Books) (HBR Emotional Intelligence Series) How to be human at work.

HBR's Emotional Intelligence. Jan 07,  · When emotional intelligence first appeared to the masses, it served as the missing link in a peculiar finding: people with average IQs outperform those with the highest IQs 70% of the time.

Emotional intelligence in business communication

Increase your emotional intelligence at work so you're better equipped to lead teams, work with peers, and manage up.

Emotional Intelligence - Daniel Goleman